Trust Centre
Built for learning. Designed with children in mind.
Plain answers about how YULearn handles safety, privacy and content quality for Singapore Primary families. Open any section to read the detail.
- YULearn is designed for Primary 1–6 learners, so language, pacing and visuals are written for that age group.
- Children cannot start open conversations with strangers. Messaging exists only between a child and the adults linked to their account.
- There are no public student profiles, follower counts or open comment walls in the student experience.
- Every AI reply is filtered before it reaches a child. Unsafe or off-topic requests are declined with a gentle redirect back to learning.
- The AI explains and guides — it is designed to help a child reach the answer, not simply hand over finished homework.
- AI drafts of teaching material are always reviewed by a person before students see them.
- We store account details, learning activity and progress. That is what the product needs to work.
- Learning data is used to personalise a child's practice — which topics to revisit and which to advance.
- We do not sell personal data, and we do not build advertising profiles from children's learning activity.
- Teaching profiles show the qualifications and experience the teacher has provided to us.
- A teacher who has not completed verification cannot publish courses or worksheets to students.
- If a teacher's material repeatedly fails review, publishing access is paused while we look into it.
- Every course, worksheet and question set runs through an automated standards check for answer keys, marking points and age suitability.
- A human reviewer then accepts, requests changes, or rejects the material with a written reason.
- Published material keeps a version history, so a change can be traced and rolled back.
- Linking a child requires a confirmation step — a parent cannot attach themselves to another family's account.
- From the parent area you can see learning activity, study time, progress and spending.
- You can unlink a child, or ask us to close the account, at any time.
- Reports go into a moderation queue, and content can be hidden while it is being reviewed.
- Community posts are filtered for personal information such as phone numbers and addresses before they appear.
- Urgent safety concerns can be sent to us directly through the support channel below.
- Card details are handled by the payment provider. YULearn only records that a payment succeeded.
- Subscriptions can be cancelled from the parent area; you keep access until the paid period ends.
- Our refund terms are published in full on the refund policy page.
- Accounts are protected by authenticated sessions, and learning records are scoped per account at the database level.
- You can request a copy of the data held about your family, or ask us to delete your account, through the support channel below.
- Deleting an account removes the learning records tied to it; we keep only what we are required to keep for billing records.
Still have a question? Talk to us.
Safety concerns, privacy requests, or a question about a specific course — send us a message and a person will reply.